Support Ticket

Support Ticket Detail

BS

Record No

TKT-2026-0089

Owner: Admin Sales | Created: 2026-06-10 |Stage: 1st Response
1st Response

Customer

RS Medika Prima

Product

Centrifuge Pro 500

Warranty

Valid

Technician

Rudi Hartono

✓
Validated
✓
Processed
3
1st Response
4
2nd Response
5
BAST
6
Closed

Overview

Customer
RS Medika Prima
Product
Centrifuge Pro 500
Serial
SN-CP500-12389
Complaint
Unit making unusual noise during operation
Priority
High
Source
Customer QR
Response TypeTechnicianDateResult
1st Response (Online)Rudi Hartono2026-06-11Diagnosis: bearing wear, schedule visit
Showing 1 records

Quick Actions

Validate1st ResponseSchedule VisitSPH SupportBack to List

Approval Status

Status
Pending Approval
Approver
Head of Sales
Submitted
2026-06-10

Awaiting management review.

Attachments

  • document.pdf 245 KB · 2026-06-10
  • evidence-photo.jpg 1.2 MB · 2026-06-11

Audit Trail

  • Updated record

    Budi Santoso · 2026-06-11 14:32

    Stage changed

  • Created

    Admin Sales · 2026-06-10 09:15

    Initial submission